FAQ

1. What kinds of services do I have from your company?
We are providing all kinds of graphic design services as you need. The most popular services of New Graphic Bangladesh are photo enhancement, clipping path, Photo retouching, clipping masking, image color correction shadow creating, corporate logo design, flyer design, catalog design service, raster to vector conversion, logo design etc.
2. What is your working time?
A: we are available for 24 hour of the week around the year. That means you can knock us any time as you wish.
3. How do you maintain the Quality service at low price?
To speak the truth, Bangladesh is such a country where you can get world-class professional at very small amount of money than the other developed countries. It is the main secret of our low price service.
4.Is my document safe to you?
Yes, we all of the documents of our clients are safe to us. We always keep privacy and don not handover the documents to others.
5. Do you offer money back guarantee?
Absolutely, if we failure to satisfy you then we back your money. Actually we try our level best to supply accurate service and we have quality controller who are managing the tusk of our clients.
6. What is the process to get a quote?
It is very easy to get a quote from as just email us info@newgraphicsbd.com with your project details. Our customer care manager will send you a reasonable quote.
7. What about your FTP account?
We have our own FTP server for file sharing between our clients and us. It is highly secure and up-to –date. You can share your files via our FTP account at New Graphic Bangladesh.
8. What is your payment system?
We accept Paypal, visa card, master card, Payoneer card for payment. You can also pay using bank account.
9. Can I have any free trial?
We provide free trial service for the new clients to judge our quality. You can send us up to 2 images through our free trial option.
10. What kind of technology do you use?
We use state-of-the-art technology for handling our services. You may feel free about our technological system.
11. How many amount of image need for making an order?
There is no limitation of images for making an order. You can order us for any amount of images whether it is big or small amount.

12. What is the process to order?

It is not very difficult, just make a user account at our website and order us by using your account.
13. Is there any limitation of image for ordering?
Not, there is no limitation of file size which you send to us. We use high speed internet and unlimited server so that you can send us any size images.
14. Which type of do you allow?
You can easily send us any format of files as regards of order. We allow JPG, PSD, EPS, TIFF, RAW, JPEG, JPE, JPS, PXR etc.

15. How long does need for finish a tusk or project?

Actually, it depends on the quality of the images also in quantity. We believe that time is money, so we maintain the fast and quick delivery. We try to complete our tusk within 24 hours. But it needs more time for big projects. We can ensure you the turnaround time when send final quote.

If you have any more queries regarding our service then don’t be worried to ask. Please mail us at info@newgraphicbd.com.